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 Best Water Softener Installation & Service in Houston & Surrounding Areas

You can rely on us to install a water softener system at your home in Cypress, TX and surrounding areas.

 Are You Dealing with hard water-chemicals, smells, bad tasting or just plain dirty water?


Well, the fact is City water throughout... Houston, Cypress, Tomball, Katy, Spring — you name it.

I have serviced and installed water softeners and whole house filters, as well as reverse osmosis purification systems, for the past 30 years throughout the greater Houston area and all the surrounding areas.

They all have very similar water.  Heck, I can usually tell you how hard your water is before I even test it. If you send me a picture, I might even be able to tell you who installed it. 😊

The hardness will range anywhere from 3 to 12 grains per gallon in city water.

There’s also chlorine and ammonia in your water (that’s called chloramines). They’re there for a reason — to protect you from far worse things that can grow in water — But that doesn’t mean you have to drink it or bathe in it every day. In some areas there’s arsenic, and there have even been reports of medications showing up in municipal water supplies. And beyond that, there are simply things in the water that don’t belong in your body or your plumbing.

A couple of quick tips so you can understand your water test


If you’ve tested your water and the result shows hardness in parts per million (ppm), divide that number by 17.2 and that will give you your hardness in grains per gallon (gpg).

Important: A TDS meter does NOT measure water hardness.
Hardness testing requires proper test strips, a titration kit, lab testing, or… Wayne.

😊 Wayne — your local friendly water-treatment specialist
 📞 832-788-9938

There is a cheap to free, way to test your water to see if it’s actually soft.
It won’t tell you the hardness level, but it will Prove your water to be either soft or hard.

Just give me a call.
No cost. No obligation. No pressure. Just honest answers.

Now, when I say City Water, I am.. referring to the city or community water — you know, the stuff you pay for. Not well water.

Well water can be a whole lot worse or a whole lot better.

testing will determine the quality of  your well water.

Well water always refers to a well  on your property.  You're not paying for that water.

When dealing with hard water in your city water  home, you’ll usually see it in a few places first — white crust on faucets, cloudy dishes, spots on the shower doors, and water heaters that don’t last.

Oh yeah, and the list goes on and on. But I’m not here to give you a sales pitch. Besides the fact that you're here,  tells me you already know you need a water treatment system. So I'd just like to show you the truth about things. And show you how to solve your problems.

So let’s dig into exactly what is going on in your situation.

⚠️ A Serious Warning About Water Softeners in the Greater Houston Area

My friends, I’m not here to try and   scare you or sell you. I’m here to tell you the things salespeople don’t tell you—things you’ve got to know before you invest your hard-earned money into a water softener.

If you install a water softener in City water —  it doesn’t matter what they call it. Houston city water, MUD districts, and community wells are all governed by the same laws and disinfected the same way.

That means chlorine plus ammonia, which forms chloramines — and chloramines create disinfection by-products, like THMs (trihalomethanes), HAAs, and other chloramine-related by-products that are harsh on plumbing, brutal on softener resin,  and absolutely not something you want in your body or affecting your health.

If you’re paying for water service, you do not have “well water.” You have treated city water.

And that treated water will destroy an unprotected water softener.


We see it every day. We know why it happens.

The system will fail  — Not might —Not maybe — It will fail

"And we have the right solution"

Here’s what really happens.

The water softener starts out great.


 The water feels silky. The showers feel wonderful. The spots go away. Everything seems perfect.

Meanwhile, those chemicals are slowly destroying the resin—the media that actually softens your water inside the system. You can’t see it happening. You can’t smell it. You can’t taste it. But your water quality is getting worse and worse, a little bit at a time. The quality of your water is changing, and then it hits.

Usually within three to four years, the resin media is shot. The system stops softening. You’re basically starting over.


⚠️When a Water Softener Fails… It Isn’t Always Gentle

Sometimes it gets really ugly.

When the resin inside the tank breaks down, or the lower basket breaks open, it fills up your plumbing. It works its way into fixtures, faucets, toilets, showers, refrigerator lines… anything that ever had water running through it.

 Pipes and fixtures begin to plug up. Water flow will drop to almost nothing.

I’ve had customers tell me they’ve paid plumbers $2,000… $3,000… sometimes even more just to clean resin out of their homes.

And I’ve heard the stories afterward… piles of resin in tubs and showers, splattered walls, frustration, stress, and a house that doesn’t feel like home until it’s finally cleaned up.


⚠️When It Fails, You Pay for It Twice

And after all that, you still wind up replacing the system anyway.
And most people replace their system with something no better than the one they already had.

You can spend $2,000 or $8,000  and end up with the same system on the inside.


It might have a different cover, a different face, different gadgets, a fancier look—but inside, they’re both the same. If the system is not put together correctly, and if it’s not designed with your best interests in mind, you’re just paying more money for the same problem with a nicer wrapper.

⭐Things Go a Whole Lot Better When I’m Helping You🙂

I don’t know exactly what every plumber does to justify those kinds of bills.

But I do know what has to be done when resin gets into your homes pipes. Everything that connects to water has to be disconnected, lines need to be blown out with air, water flow has to be reversed and flushed, and every fixture has to be cleared properly so it doesn’t keep plugging up.

When customers call me to help with this kind of disaster, I charge between $800 and $1,000, and it usually takes me most of the day to do it right.

After seeing these failures over and over again, I know exactly what causes them and how to prevent them the right way.
👉 I will show you how to avoid all these problems and situations.

Before you invest in a water treatment system for your home

You should understand exactly how it works — You need to understand how the medias work and how they are placed in the system.

This way you know exactly  what you have and you know what to expect. especially how the different media types function and how they’re placed inside the system. When you understand These things you will know exactly what you’re getting and what to expect long-term.

That’s exactly what I offer to do for you: Explain how these systems really work, without obligations, sales pressure, or gimmicks — just clear information, truth, and understanding so you can make a good decision based on facts.

If the system is not built for success —  you will pay the price —  You will suffer the consequences — You will face the ugly disasters.

This isn’t drama my friend,  This isn’t scare tactics. This is simply truth — so you don’t waste your money and your time. This is so you can have peace of mind, knowing you made an investment that’s going to last you for the long haul.

So whatever stage you’re at:  Let me show you how I can help.

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If you’re looking for a water treatment system — a water softener, a water filter — or you’re having issues with the one you already have, feel free to give me a call. I’m always glad to help. There’s absolutely no charge, no pressure, and no obligation. Whether you’re my customer or not, sometimes a quick 90-second conversation can save you a lot of frustration and money.


And if you’d like a deeper explanation of how your system works, what your water problem might be, or what the right solution really is, you’re welcome to check out my Frequently Asked Questions or visit the blog as well.

Of course, the EASY— Thing to do is, just call me . Have a blessed day.

Already Have a Water Softener? This Part Is for You

⚠️Do you already have a system that needs service?

 If your water pressure is low or you’ve lost water completely, your softener needs service. Put the system in bypass right now. Call me. If you’re not sure how to do it, I’ll walk you through it step by step on the phone. If we need to do video, we’ll do video. Just get it in bypass immediately.

Technician removing the control valve from a water softener tank during a repair in Tomball, Texas.

Repairing your current system may involve a resin change—usually noticeable by low water pressure or by the fact that you’re going back and forth from soft water to hard water and can’t recognize soft water anymore. It could be a control valve issue (seals), or it could be an electrical problem, or a mechanical problem. I’ll know from your symptoms if those are the issues you’re facing.


Most companies will immediately try to sell you a new system. I give you all the options—honestly. If a repair makes sense, I’ll tell you and I’ll do it. If a new system makes more sense, I’ll show you what your options are and give you the best recommendation for your home and family—with no sales pressure and no gimmicks. Check out my reviews—30 years of them.

If you are considering a new system,

I can install anything you want. But if you’re spending your hard-earned money, I want to make sure you at least have the option to get something better than what you already have — not a sideways move. 


Knowing how systems are built, what’s inside them, and how they actually work, will make all the difference in the world in your


final decision, and I give you those truths.

Below in our photo gallery, you’ll see water treatment systems at every stage of life —

brand-new installs, systems that have been running flawlessly for 5 years, 10 years, even 20 years.

Every system you see was installed by me, for customers I still hear from years later. These aren’t showroom photos or marketing shots — they’re real homes, real people, and real results.

You’re welcome to read my reviews and see how consistently customers talk about the work, the equipment, and the experience. I approach every install with the same mindset:

“That’s not good enough — it has to be done the right way.”

That attitude carries through from the first conversation to the final result, and my customers notice the difference when they see how everything comes together.


That standard doesn’t change based on price, brand, or how “good enough” something might look. My customers notice the difference when they see how their system actually works — and how it continues to work years down the road.

If you’re considering a new system or replacing one you already have,

 I invite you to experience the Primary Solutions Consulting way of doing business.


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    This is the guy that’s been talking to you — Wayne Mathews, owner-operator of Primary Solutions Consulting.

    Shown here after another successful, clean, and neat installation about 20 years ago.

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  • Couple with puppy thumbs up next to new water filtration system in a garage.

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    Another new install — 2025.

    Happy customers just make me feel good.

    Katy, Texas.

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  • Man smiles next to a water filtration system against a brick building.

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    This system has been in service for about 12 years and has been professionally serviced every three years. It continues to provide the homeowner with chemical-free, clean, soft water at every faucet in the house — without ongoing problems or unnecessary expenses.

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    New install in the Cypress area. We removed an old system that had become a problem and replaced it with a Chem-Free Platinum Series system.


    No bad resin. No shortcuts. Proper filtration, proper softening, and clean water at every faucet. This is the same system I install for customers who want it done right the first time

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  • Man installing a water filtration system outside a house. Brown siding, silver tank, and white piping.

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    This system has been installed for about eight years and still looks like new.

    It’s installed in the houston area on 16-inch blocks to keep the system level and properly supported.



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  • Water softener system in a garage setting with black tank, and tall chrome cylinder.

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    This system has been installed in a Katy garage for about six years and still looks brand new. It removes chemicals, softens the water, and the resin has never gone bad.


    We service it every three years to change the carbon — that’s it. No extra problems, no unnecessary expenses, just clean, soft water and a system that continues to work the way it should.

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  • Man gives thumbs up, woman points, beside water softener in a garage.

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    These folks were so happy we were able to re-plumb the pipes in the attic so their system could be installed in the garage.

    CHEMFREE Platinum Series — Sugar Land, Texas.

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If you're looking for a new system, or you want to replace the one you have, let's talk.

Man smiling, thumb up, next to a

If you’re looking for a water treatment system — a water softener, a water filter — or you’re having issues with the one you already have, feel free to give me a call. I’m always glad to help. There’s absolutely no charge, no pressure, and no obligation. Whether you’re my customer or not, sometimes a quick 90-second conversation can save you a lot of frustration and money.


And if you’d like a deeper explanation of how your system works, what your water problem might be, or what the right solution really is, you’re welcome to check out my Frequently Asked Questions or visit the blog as well.

Of course, the easiest thing to do is just call. Have a blessed day.

What’s important to you?......... Re-cap


Let’s see what your situation is right now. Do you already own a system? Are you having problems with it? Have you lost water pressure? If you lose water pressure in a water softener, you’ve got to put it in bypass immediately. Call me. You’ve got to put it in bypass because the next step is the resin — the media inside it will fill up your pipes. It doesn’t happen to everybody, but it happens to a lot of people.

If you’re in this situation, most people are going to try to sell you a new system. And of course, you probably need one. The problem is, the one they sell you, may be no better than the one you have.


This isn’t an issue with my systems because..... They’re built with Vortec tank technology.


 You’ve got to learn how the water systems work — the different medias, how they work together, how they’re positioned in the system. This is going to make all the difference in the world as to whether you have a system that lasts a lifetime,  or a system you’ve got to replace every

 3 to 4 years.

I can show you exactly how to do it. No pressure, no sales — just knowledge, education, and understanding.  You take it from there.

 give me a call. Usually I can tell you everything that’s going on with your system over the phone, and If You send me a picture — I can see what you’ve got. Sometimes I even know who installed it. If you're not ready to give me a call yet, check out my reviews.


Reviews


If you want to save time, aggravation, and money, give me a call. Let’s talk a little bit, see what you’ve got, see what you want, see what you need, and see if I can help you. Again — no sales pressure, just straight-up knowledge.


If you have lost water pressure, or you’re trying to figure out whether you even need a softener, call me.

A 90-second conversation usually answers everything.

Serving: Cypress, Tomball, Magnolia, Spring, Katy,Fulshear, Houston, and all surrounding areas.

📞 Call or text: 832-788-9938


I love installs like this — A great family, everyone involved, happy and participating right along with me. And I know they’ll have , clean, safe, soft water throughout their home, without constant service, surprise bills, or repeated system replacements. Just years of peace of mind.

Standing here taking this photo, I know this family has equipment they can count on. Good, clean, safe water for a long time… without spending money on constant maintenance. That’s what feels good. Especially with families like this.

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    Prior to having Mr. Mathews installation, I was constantly (almost on a daily bases) dealing with pin hole leaks in my water pipes. Mr. Mathews not only knew what the...


    — Troy McConnell

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    Wayne is very professional. He does excellent work, most experienced, upfront, informed technician in the Houston area who really cares for your satisfaction!


    — Thomas Estes

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    I got quotes from 5 different companies who actually came to my house to give me a quote. I just talked to Wayne and knew he was the right person...


    — Andrew Quach

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    Great prompt service. Extremely knowledgeable. Wayne always set expectations on time and cost. He came out and looked at everything free of charge before giving me an estimate. He also...


    — Jeffrey Armstrong

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    Interviewed and quoted at least 5 different companies and options for a water softener system and something that would remove chloride and chloramides. Our son has allergies and we were...


    — Bonnie Camacho

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    A Facebook post sent Wayne my way. I couldn't be happier! What a blessed friend I found in him. He wasn't trying to "pressure sell" me on anything, but gave...


    — Jamee Rodriguez

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Protect your home against the damaging effects of hard water

Not sure if you need a water softener installation? Here are some signs that you might have a hard water problem:

Your water has an unusual taste or odor

Your water is brown or discolored

Your water bill has increased suddenly


Hard water can also reduce the service life of your appliances and pipes. Call (832) 788-9938 today to schedule a water softener installation in Cypress, TX and surrounding areas.

Get the Best Water Softener System in Houston Today

If you're ready to invest in a water softener system in Houston, Primary Solutions Consulting is here to help. We provide expert water softener installation, maintenance, and water filtration installation to ensure that your home or business has the best water quality possible.

Call us today at (832) 788-9938 to schedule your water softener installation in Houston and experience the difference soft water can make!

FAQs About Water Softener Systems

  • What is a water softener system?

    A water softener system is a device that removes excess calcium and magnesium from hard water, preventing damage to plumbing and appliances.

  • Why should I consider installing a water softener?

    Installing a water softener can help improve the taste of your water, reduce the lifespan of your appliances, and decrease your water bill.

  • How can I tell if I have hard water?

    Signs of hard water include unusual tastes or odors, discolored water, and a sudden increase in your water bill.

  • Where can I get a water softener installed?

    Primary Solutions Consulting offers water softener installation services in Cypress, TX, and surrounding areas.

  • How can hard water affect my home?

    Hard water can damage appliances, reduce plumbing efficiency, and lead to costly repairs over time.